Shipping policy

Last updated: 20 July 2026

This Shipping Policy applies to all orders placed through sharkjm.shop.

1. Delivery Area

We deliver only to eligible physical street addresses within the contiguous United States, consisting of the 48 adjoining states and Washington D.C.

We do not deliver to:

  • Alaska
  • Hawaii
  • PO Boxes
  • APO, FPO, or DPO military addresses
  • United States territories, including Puerto Rico, Guam, and the US Virgin Islands
  • Any address outside the United States

Customers are responsible for providing a complete and accurate delivery address. If you are unsure whether your address is eligible for delivery, please contact us before placing your order.

2. Shipping Costs

We offer free standard delivery to all eligible addresses within the contiguous United States. There is no minimum order value and no standard shipping fee.

3. Order Processing

Orders are processed Monday to Friday, excluding US federal holidays.

  • Order cut-off time: 5:00 PM (PT)
  • Processing time: 1 – 2 business days

Orders placed after the cut-off time begin processing on the next business day. Orders placed after 5:00 PM PT on Friday begin processing on the next business day.

4. Delivery Times

After processing, standard delivery to eligible addresses within the contiguous United States typically takes 3 – 5 business days.

Total estimated delivery time from order placement: 4 – 7 business days

This estimate consists of 1–2 business days of order processing and 3–5 business days of transportation.

5. Shipping Delays

If we are unable to ship your order within the stated timeframe, we will contact you with a revised shipping date. You may accept the revised date or cancel the unshipped order for a full refund to the original payment method.

6. Working Days Definition

For the purposes of this Shipping Policy, "business days" are defined as: Monday to Friday, excluding US federal holidays.

7. Carrier Partners

Orders are fulfilled in the United States by a third-party logistics provider acting on behalf of Sharkjm. Sharkjm remains the seller of record and is responsible for customer service, returns, refunds, and order-related enquiries.

Orders may be delivered by carriers such as USPS, UPS, or FedEx, depending on the destination and fulfilment arrangements. You will receive a tracking number via email once your order has been dispatched. Please allow up to 24 hours for the tracking information to update.

8. Lost Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us:

  • US Customer Support: +1 (818) 472-9054
  • Email: info@sharkjm.shop

We consider a parcel lost if it has not been delivered within 7 business days after the expected delivery date.

Resolution: If we confirm that your parcel has been lost in transit, we will offer you the choice of:

  • A full refund to your original payment method; or
  • A free replacement order sent to the same delivery address.

We will coordinate the carrier investigation on your behalf. We may ask you to confirm delivery details or provide information reasonably required by the carrier to complete the investigation.

9. Delivered But Not Received

If your tracking information shows that your order has been delivered but you have not received it:

  • Please check with your neighbours or anyone else at the delivery address who may have accepted the parcel on your behalf.
  • Check any safe places or outbuildings where the carrier may have left the parcel.
  • Contact us at info@sharkjm.shop or +1 (818) 472-9054 with your order number. We will work with the carrier to investigate.

10. Order Changes

If you need to change your delivery address or other order details, please contact us as soon as possible at info@sharkjm.shop or +1 (818) 472-9054. We will do our best to accommodate changes before your order is dispatched. Once your order has been shipped, we may not be able to make changes.

11. Contact Us

If you have any questions about this Shipping Policy, please contact:

Nii-Armar Kofi Armar trading as Sharkjm
42 The Crescent, Andover, Hampshire, SP10 3BU, United Kingdom
Email: info@sharkjm.shop
US Customer Support: +1 (818) 472-9054
UK Administrative Office: +44 7529 438985

Service Hours:
US Customer Support: Monday – Friday, 9:00 AM – 5:00 PM (PT), excluding US federal holidays.
UK Administrative Office: Monday – Friday, 9:00 AM – 5:00 PM (UK time), excluding UK bank holidays.